F.A.Q

Refund & Replacement Policies

If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving yours.

Our store does not accept Returns or Exchanges, once an item has been received it cannot be returned. We can only offer you replacements at no additional cost if it falls under below criteria:

- Items are faulty – damaged/broken or soiled upon arrival.
- Parcels that are lost in transit.
- We do not accept returns or refunds if customer changes their mind after receiving their order(s).
Note: Power Fitness World will not be held liable for any lost or misrouted parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.

Cancellations

You may request a cancellation within 24 hours of purchase. Otherwise, you will receive a partial refund as we have already started the shipping process. Please be sure to thoroughly read our descriptions and processing times.

Do you ship internationally?

We ship worldwide.

How do I track my package?

You can check on the status of your order at any time by going to the following link: Track Orders. You can also reach out to our customer support desk at 

joopscare@yahoo.com to ask questions anytime.  

How long does it take for an order to arrive?

Once shipped, your order will arrive within 7 to 21 business days for United States, Canada, Australia, United Kingdom, other countries can take up to 28 business days, depending on how fast customs clearance takes place and due to having multiple warehouses overseas.You’ll receive an email confirmation once your order has shipped. Feel free to email us to check on your order status. We're happy to help and reply to every email within 12-24hrs or asap!